Frequently Asked Questions
Descriptions
Everything you need to know about Watchocare, our watches, orders, shipping and returns.
About Watchocare
Q: What is Watchocare?
A: Watchocare is an online destination for premium and luxury watches, offering carefully selected timepieces with a focus on quality, style, and customer satisfaction.
Q: Are the watches on Watchocare genuine?
A: We are committed to providing authentic products. Each watch is sourced and checked according to our quality standards before being offered to customers.
Q: How can I place an order?
A: Browse our Shop, select your preferred watch, and follow the checkout process. If you need assistance, you can contact our customer support team.
Q: Do you offer Cash on Delivery?
A: Cash on Delivery availability depends on the product and delivery location. Please check the available payment options during checkout.
Q: How long does delivery take?
A: Orders are generally processed and dispatched within the stated processing time. Delivery time may vary depending on your location and courier service.
Q: Can I return or exchange a watch?
A: Yes, eligible products can be returned or exchanged according to our Return & Refund Policy. Please review the policy before placing your order.
Q: How can I contact Watchocare?
A: You can contact us through the contact details provided on our website. Our team will assist you with product, order, shipping, and other queries.
Q: What condition should the product be in for a return?
A: Products should generally be returned in their original condition with the original packaging, accessories and documentation, where applicable. Please refer to our Return & Refund Policy for complete conditions.
Q: How long does a refund take?
A: Once an approved return has been received and inspected, refunds are processed according to the applicable refund procedure and payment method.
Q: What happens if my package arrives damaged?
A: Please contact us as soon as possible after delivery and provide clear photos/videos of the package and product. Our team will review the issue and guide you through the next steps.
Q: What should I do if I receive the wrong product?
A: Contact Watchocare support as soon as possible with your order number and clear photos/videos of the product received. We will review the issue and assist you.
Q: What if I have a question that isn't answered here?
A: We're happy to help. Please contact our customer support team through the Contact Us page and we'll assist you with your query.